Shipping Policy

This Shipping Policy explains how we process and deliver orders placed through our website. By placing an order with us, you agree to the terms of this Shipping Policy.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not processed or dispatched on public holidays. During sales, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to contact you.

Shipping Rates

Available shipping options and delivery charges are shown at checkout before you complete your purchase. Shipping charges may vary depending on the delivery address, order size, and selected shipping method. From time to time, we may offer free shipping promotions subject to the terms shown at the time of purchase.

Delivery Times

Estimated delivery times depend on your delivery location, the shipping method selected, and the courier. Delivery estimates are provided for guidance only and are not guaranteed. Delivery may take longer during public holidays, adverse weather, service interruptions, or other circumstances outside our control.

Order Tracking

When tracking is available, we will share tracking details after your order has been dispatched. Please allow some time for the courier’s tracking information to update.

Delivery Address

Please make sure that your name, phone number, and delivery address are complete and accurate before placing your order. We are not responsible for delays, failed delivery, or additional charges caused by an incorrect or incomplete address. If you need to update your address, contact us as soon as possible after placing your order. We cannot guarantee that changes can be made after dispatch.

Delayed, Lost, or Damaged Orders

If your order is delayed, appears to be lost, or arrives damaged, please contact us promptly with your order details. We may need to work with the courier to investigate the issue. Please keep the packaging and any damaged items until the matter has been resolved.

International Orders

For international deliveries, the recipient may be responsible for customs duties, taxes, clearance charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping charge unless stated otherwise. Customs processing may also affect delivery times.

Changes to This Shipping Policy

We reserve the right to update this Shipping Policy without prior notice. The version posted on this page at the time of your order will apply to that order.

Contact Us

If you have questions about shipping or your order, please contact us using the contact details provided on our website.